Frequently Asked Questions
Q: How much does it cost to see a Rosen Medical Center physician?
A: The co-pay to see your Primary Care Provider (PCP) is $5.00. Payroll deduction or credit card only (unless you are having a physical exam in which case there is no copay)
Q: Is a referral required to see in-house Chiro and Physical Therapy?
A: A referral is not required to see our in-house chiropractor. Call the Rosen Medical Center to schedule an appointment. A referral is also not required to see CORA Physical Therapy for the first month only. If additional visits are needed, the CORA coordinator will request one from the referral department.
Q: Is a referral required to see a specialist?
A: Yes. A referral is required to see a specialist. Only in-network specialists are covered.
Q: Which hospitals are we associated with?
A: All hospitals in the Orlando Health system including Winnie Palmer, Nemours, and HCA hospitals.
Q: How do I get onsite counseling?
A: NextStep is an onsite counseling group that services the Rosen Medical Center. Please call the Rosen Medical Center for further information.
Q: As a new patient to Rosen Medical Center, what are the steps to see a provider?
A: Call the Rosen Medical Center to schedule your first initial appointment. Have your insurance information at hand.
Q What if I can’t make my appointment to Rosen Medical Center?
A: To avoid a no-show fee, please call Rosen Medical Center at least 24 hours in advance to let us know that you cannot make your appointment.
Q: How much is the co-pay if I was admitted at the hospital?
A: If you are admitted, the co-pay is $750 in-network; $1,000 out of network. Total inpatient copays per calendar year will not exceed: $1,500 for individual coverage and $3,000 for family coverage.
Q: As a new patient, what are the protocols to request a new referral or medication refill?
A: As a new patient, you must be seen by any of our providers to establish care prior to authorizing any referrals or medication refills.
Q: If I have an order from my specialist to have labs drawn, can I go to other facilities?
A: With your lab order, you may go to any Quest Diagnostics lab facilities or any Orlando Health LabWorks facility.
Q: What do I do if I need health advice or if I have an emergency after hours?
A: You may call Apex at 855-245-8395 to speak to a medical professional.
Q: Can I use the gym at the Rosen Medical Center?
A: Yes, during business hours or when attending a fitness class and after signing the appropriate waiver form.
Q: Does the Rosen Medical Center offer any special pharmacy programs?
A: The Rosen Medical Center offers two pharmacy programs:
- Free generic medications: Any prescribed brand medication that has a generic will be free only at Walmart and Sam’s Club Pharmacies.
- Canusa program: Any maintenance medication prescribed by any of your providers that is listed on the Canusa program will be mailed to your home for free.
